/* ============================================================
   HGM HOTELS — INTRANET DESIGN SYSTEM
   Paleta: #FF9900 | #A6A6A6 | #FFFFFF | #F5F5F5
   Tipografía: Calibri, Calibri Light
   ============================================================ */

:root {
  --orange:      #FF9900;
  --orange-dark: #cc7a00;
  --orange-light:#fff3e0;
  --gray:        #A6A6A6;
  --gray-dark:   #757575;
  --gray-light:  #F5F5F5;
  --white:       #FFFFFF;
  --black:       #1a1a1a;
  --success:     #27ae60;
  --warning:     #f39c12;
  --danger:      #e74c3c;
  --info:        #2980b9;

  --sidebar-width: 260px;
  --sidebar-collapsed: 68px;
  --topbar-height: 60px;

  --shadow-sm: 0 1px 4px rgba(0,0,0,.08);
  --shadow-md: 0 4px 16px rgba(0,0,0,.12);
  --shadow-lg: 0 8px 32px rgba(0,0,0,.16);

  --radius-sm: 6px;
  --radius-md: 10px;
  --radius-lg: 16px;

  --transition: .22s ease;

  font-family: Calibri, 'Calibri Light', Segoe UI, Arial, sans-serif;
}

/* ---- RESET ---- */
*, *::before, *::after { box-sizing: border-box; margin: 0; padding: 0; }
html { font-size: 15px; scroll-behavior: smooth; }
body { background: var(--gray-light); color: var(--black); line-height: 1.5; overflow-x: hidden; }
a { text-decoration: none; color: inherit; }
ul { list-style: none; }
img { max-width: 100%; }

/* ============================================================
   LAYOUT
   ============================================================ */
.app-wrapper { display: flex; min-height: 100vh; }

/* ---- SIDEBAR ---- */
.sidebar {
  width: var(--sidebar-width);
  background: var(--black);
  display: flex;
  flex-direction: column;
  position: fixed;
  top: 0; left: 0; bottom: 0;
  z-index: 200;
  transition: width var(--transition);
  overflow: hidden;
}
.sidebar.collapsed { width: var(--sidebar-collapsed); }

.sidebar-logo {
  display: flex;
  align-items: center;
  gap: 12px;
  padding: 18px 16px;
  border-bottom: 1px solid rgba(255,255,255,.08);
  min-height: var(--topbar-height);
  overflow: hidden;
}
.sidebar-logo .logo-icon {
  width: 36px; height: 36px;
  background: var(--orange);
  border-radius: var(--radius-sm);
  display: flex; align-items: center; justify-content: center;
  flex-shrink: 0;
  font-size: 18px; font-weight: 700; color: var(--white);
}
.sidebar-logo .logo-text {
  font-size: 1.05rem; font-weight: 700;
  color: var(--white);
  white-space: nowrap;
  opacity: 1;
  transition: opacity var(--transition);
}
.sidebar.collapsed .logo-text { opacity: 0; pointer-events: none; }

.sidebar-nav {
  flex: 1;
  overflow-y: auto;
  overflow-x: hidden;
  padding: 12px 0;
}
.sidebar-nav::-webkit-scrollbar { width: 4px; }
.sidebar-nav::-webkit-scrollbar-thumb { background: rgba(255,255,255,.12); border-radius: 4px; }

.nav-section-label {
  font-size: .68rem;
  font-weight: 700;
  letter-spacing: .1em;
  text-transform: uppercase;
  color: var(--gray);
  padding: 14px 18px 4px;
  white-space: nowrap;
  overflow: hidden;
  transition: opacity var(--transition);
}
.sidebar.collapsed .nav-section-label { opacity: 0; }

.nav-item {
  display: flex;
  align-items: center;
  gap: 12px;
  padding: 10px 18px;
  color: rgba(255,255,255,.7);
  cursor: pointer;
  border-radius: 0;
  transition: background var(--transition), color var(--transition);
  white-space: nowrap;
  position: relative;
}
.nav-item:hover { background: rgba(255,153,0,.12); color: var(--orange); }
.nav-item.active {
  background: var(--orange);
  color: var(--white);
}
.nav-item.active::before {
  content: '';
  position: absolute;
  left: 0; top: 0; bottom: 0;
  width: 3px;
  background: var(--white);
  border-radius: 0 3px 3px 0;
}
.nav-item .nav-icon {
  font-size: 1.15rem;
  width: 22px;
  text-align: center;
  flex-shrink: 0;
}
.nav-item .nav-label {
  font-size: .92rem;
  opacity: 1;
  transition: opacity var(--transition);
}
.sidebar.collapsed .nav-label { opacity: 0; pointer-events: none; }

.nav-item .nav-badge {
  margin-left: auto;
  background: var(--danger);
  color: var(--white);
  font-size: .65rem;
  font-weight: 700;
  padding: 2px 7px;
  border-radius: 20px;
  transition: opacity var(--transition);
}
.sidebar.collapsed .nav-badge { opacity: 0; }

/* Tooltip en modo colapsado */
.sidebar.collapsed .nav-item { justify-content: center; padding: 10px 0; }
.nav-item[data-tooltip]:hover::after {
  display: none;
}
.sidebar.collapsed .nav-item[data-tooltip]:hover::after {
  content: attr(data-tooltip);
  display: block;
  position: absolute;
  left: calc(var(--sidebar-collapsed) + 8px);
  background: rgba(26,26,26,.95);
  color: var(--white);
  padding: 5px 10px;
  border-radius: var(--radius-sm);
  font-size: .8rem;
  white-space: nowrap;
  z-index: 9999;
  pointer-events: none;
}

/* Sidebar footer */
.sidebar-footer {
  border-top: 1px solid rgba(255,255,255,.08);
  padding: 12px 16px;
  display: flex;
  align-items: center;
  gap: 10px;
  overflow: hidden;
}
.sidebar-footer .avatar {
  width: 34px; height: 34px;
  border-radius: 50%;
  background: var(--orange);
  display: flex; align-items: center; justify-content: center;
  font-weight: 700; color: var(--white);
  font-size: .9rem;
  flex-shrink: 0;
}
.sidebar-footer .user-info { overflow: hidden; }
.sidebar-footer .user-name { font-size: .85rem; color: var(--white); font-weight: 600; white-space: nowrap; }
.sidebar-footer .user-role { font-size: .72rem; color: var(--gray); white-space: nowrap; }
.sidebar.collapsed .sidebar-footer .user-info { display: none; }

/* Sidebar toggle btn */
.sidebar-toggle {
  position: fixed;
  top: 14px;
  left: calc(var(--sidebar-width) - 14px);
  width: 28px; height: 28px;
  background: var(--orange);
  border: none;
  border-radius: 50%;
  display: flex; align-items: center; justify-content: center;
  cursor: pointer;
  z-index: 300;
  color: var(--white);
  font-size: .8rem;
  box-shadow: var(--shadow-md);
  transition: left var(--transition), transform var(--transition);
}
.sidebar-toggle.collapsed-state {
  left: calc(var(--sidebar-collapsed) - 14px);
  transform: rotate(180deg);
}

/* ---- MAIN ---- */
.main-area {
  margin-left: var(--sidebar-width);
  flex: 1;
  display: flex;
  flex-direction: column;
  min-height: 100vh;
  transition: margin-left var(--transition);
}
.main-area.expanded { margin-left: var(--sidebar-collapsed); }

/* ---- TOPBAR ---- */
.topbar {
  height: var(--topbar-height);
  background: var(--white);
  border-bottom: 1px solid #e8e8e8;
  display: flex;
  align-items: center;
  padding: 0 24px;
  gap: 16px;
  position: sticky;
  top: 0;
  z-index: 100;
  box-shadow: var(--shadow-sm);
}
.topbar-breadcrumb {
  flex: 1;
  display: flex;
  align-items: center;
  gap: 6px;
  font-size: .85rem;
  color: var(--gray);
}
.topbar-breadcrumb .crumb-active { color: var(--black); font-weight: 600; }
.topbar-breadcrumb span { color: var(--gray); }

.topbar-search {
  display: flex;
  align-items: center;
  gap: 8px;
  background: var(--gray-light);
  border: 1.5px solid transparent;
  border-radius: 24px;
  padding: 6px 14px;
  width: 260px;
  transition: border-color var(--transition);
}
.topbar-search:focus-within { border-color: var(--orange); background: var(--white); }
.topbar-search input {
  border: none; background: transparent;
  font-family: inherit; font-size: .88rem;
  color: var(--black); outline: none; width: 100%;
}
.topbar-search .search-icon { color: var(--gray); font-size: .9rem; }

.topbar-actions { display: flex; align-items: center; gap: 8px; }
.topbar-btn {
  width: 36px; height: 36px;
  border: none; background: var(--gray-light);
  border-radius: 50%; cursor: pointer;
  display: flex; align-items: center; justify-content: center;
  color: var(--gray-dark);
  font-size: 1rem;
  position: relative;
  transition: background var(--transition), color var(--transition);
}
.topbar-btn:hover { background: var(--orange-light); color: var(--orange); }
.topbar-btn .notif-dot {
  position: absolute;
  top: 5px; right: 5px;
  width: 8px; height: 8px;
  background: var(--danger);
  border-radius: 50%;
  border: 2px solid var(--white);
}

.topbar-avatar {
  width: 36px; height: 36px;
  background: var(--orange);
  border-radius: 50%;
  display: flex; align-items: center; justify-content: center;
  font-weight: 700; color: var(--white);
  font-size: .88rem;
  cursor: pointer;
}

/* ---- CONTENT ---- */
.content {
  padding: 28px 28px 40px;
  flex: 1;
}

.page { display: none; }
.page.active { display: block; }

/* ============================================================
   COMPONENTES COMUNES
   ============================================================ */

/* ---- Títulos de sección ---- */
.section-header {
  background: var(--orange);
  color: var(--white);
  padding: 10px 20px;
  border-radius: var(--radius-md) var(--radius-md) 0 0;
  font-size: 1rem;
  font-weight: 700;
}
.section-subheader {
  background: var(--gray);
  color: var(--white);
  padding: 8px 20px;
  font-size: .88rem;
  font-weight: 700;
}

.page-title { font-size: 1.5rem; font-weight: 700; color: var(--black); margin-bottom: 4px; }
.page-subtitle { font-size: .9rem; color: var(--gray); margin-bottom: 24px; }

/* ---- Grid ---- */
.grid { display: grid; gap: 20px; }
.grid-2 { grid-template-columns: repeat(2, 1fr); }
.grid-3 { grid-template-columns: repeat(3, 1fr); }
.grid-4 { grid-template-columns: repeat(4, 1fr); }

/* ---- Card ---- */
.card {
  background: var(--white);
  border-radius: var(--radius-md);
  box-shadow: var(--shadow-sm);
  overflow: hidden;
  transition: box-shadow var(--transition);
}
.card:hover { box-shadow: var(--shadow-md); }
.card-body { padding: 20px; }
.card-footer {
  padding: 12px 20px;
  border-top: 1px solid #f0f0f0;
  font-size: .82rem;
  color: var(--gray);
}

/* ---- KPI Cards ---- */
.kpi-card {
  background: var(--white);
  border-radius: var(--radius-md);
  box-shadow: var(--shadow-sm);
  padding: 20px;
  display: flex;
  align-items: flex-start;
  gap: 16px;
  transition: box-shadow var(--transition), transform var(--transition);
  position: relative;
  overflow: hidden;
}
.kpi-card::before {
  content: '';
  position: absolute;
  top: 0; left: 0;
  width: 4px; height: 100%;
}
.kpi-card.orange::before { background: var(--orange); }
.kpi-card.success::before { background: var(--success); }
.kpi-card.danger::before  { background: var(--danger); }
.kpi-card.info::before    { background: var(--info); }
.kpi-card.warning::before { background: var(--warning); }
.kpi-card.gray::before    { background: var(--gray); }

.kpi-card:hover { box-shadow: var(--shadow-md); transform: translateY(-2px); }

.kpi-icon {
  width: 48px; height: 48px;
  border-radius: var(--radius-md);
  display: flex; align-items: center; justify-content: center;
  font-size: 1.4rem;
  flex-shrink: 0;
}
.kpi-icon.orange  { background: var(--orange-light);  color: var(--orange); }
.kpi-icon.success { background: #e8f8ef; color: var(--success); }
.kpi-icon.danger  { background: #fdecea; color: var(--danger); }
.kpi-icon.info    { background: #e3f2fd; color: var(--info); }
.kpi-icon.warning { background: #fff8e1; color: var(--warning); }
.kpi-icon.gray    { background: #f0f0f0; color: var(--gray-dark); }

.kpi-data { flex: 1; }
.kpi-value { font-size: 1.75rem; font-weight: 700; line-height: 1.1; }
.kpi-label { font-size: .8rem; color: var(--gray); margin-top: 2px; }
.kpi-trend { font-size: .78rem; margin-top: 6px; font-weight: 600; }
.kpi-trend.up   { color: var(--success); }
.kpi-trend.down { color: var(--danger); }
.kpi-trend.flat { color: var(--gray); }

/* ---- Status Badges ---- */
.badge {
  display: inline-flex;
  align-items: center;
  gap: 4px;
  padding: 3px 10px;
  border-radius: 20px;
  font-size: .75rem;
  font-weight: 600;
}
.badge-success  { background: #e8f8ef; color: var(--success); }
.badge-danger   { background: #fdecea; color: var(--danger); }
.badge-warning  { background: #fff8e1; color: var(--warning); }
.badge-info     { background: #e3f2fd; color: var(--info); }
.badge-orange   { background: var(--orange-light); color: var(--orange); }
.badge-gray     { background: #f0f0f0; color: var(--gray-dark); }

/* ---- Botones ---- */
.btn {
  display: inline-flex;
  align-items: center;
  gap: 8px;
  padding: 9px 20px;
  border: none;
  border-radius: var(--radius-sm);
  font-family: inherit;
  font-size: .88rem;
  font-weight: 600;
  cursor: pointer;
  transition: background var(--transition), box-shadow var(--transition), transform var(--transition);
}
.btn:hover { transform: translateY(-1px); box-shadow: var(--shadow-md); }
.btn-primary   { background: var(--orange); color: var(--white); }
.btn-primary:hover { background: var(--orange-dark); }
.btn-secondary { background: var(--gray); color: var(--white); }
.btn-secondary:hover { background: var(--gray-dark); }
.btn-ghost     { background: transparent; color: var(--gray-dark); border: 1.5px solid #ddd; }
.btn-ghost:hover { border-color: var(--orange); color: var(--orange); }
.btn-sm { padding: 5px 12px; font-size: .8rem; }
.btn-icon { width: 34px; height: 34px; padding: 0; justify-content: center; border-radius: 50%; }

/* ---- Tabla ---- */
.table-wrap { overflow-x: auto; }
table { width: 100%; border-collapse: collapse; font-size: .88rem; }
thead th {
  background: var(--gray-light);
  padding: 10px 14px;
  text-align: left;
  font-weight: 700;
  color: var(--gray-dark);
  border-bottom: 2px solid #e0e0e0;
  white-space: nowrap;
}
tbody tr { border-bottom: 1px solid #f0f0f0; transition: background var(--transition); }
tbody tr:hover { background: #fffaf2; }
tbody td { padding: 10px 14px; }

/* ---- Progress bar ---- */
.progress { height: 6px; background: #f0f0f0; border-radius: 10px; overflow: hidden; }
.progress-bar { height: 100%; border-radius: 10px; transition: width .6s ease; }
.progress-bar.orange  { background: var(--orange); }
.progress-bar.success { background: var(--success); }
.progress-bar.danger  { background: var(--danger); }
.progress-bar.info    { background: var(--info); }

/* ---- Notification panel ---- */
.notif-panel {
  position: fixed;
  top: var(--topbar-height);
  right: 24px;
  width: 340px;
  background: var(--white);
  border-radius: var(--radius-md);
  box-shadow: var(--shadow-lg);
  z-index: 500;
  display: none;
  overflow: hidden;
  animation: slideDown .2s ease;
}
.notif-panel.open { display: block; }
@keyframes slideDown { from { opacity:0; transform:translateY(-8px); } to { opacity:1; transform:translateY(0); } }
.notif-header {
  background: var(--orange);
  color: var(--white);
  padding: 12px 16px;
  font-weight: 700;
  display: flex;
  justify-content: space-between;
  align-items: center;
}
.notif-item {
  display: flex;
  gap: 12px;
  padding: 12px 16px;
  border-bottom: 1px solid #f5f5f5;
  transition: background var(--transition);
}
.notif-item:hover { background: var(--gray-light); }
.notif-item.unread { background: var(--orange-light); }
.notif-dot-small {
  width: 8px; height: 8px;
  background: var(--orange);
  border-radius: 50%;
  margin-top: 6px;
  flex-shrink: 0;
}
.notif-text { font-size: .83rem; color: var(--black); }
.notif-time { font-size: .75rem; color: var(--gray); margin-top: 2px; }

/* ---- Status indicator ---- */
.status-dot {
  display: inline-block;
  width: 9px; height: 9px;
  border-radius: 50%;
  margin-right: 5px;
}
.status-dot.online  { background: var(--success); box-shadow: 0 0 0 2px #e8f8ef; }
.status-dot.offline { background: var(--danger);  box-shadow: 0 0 0 2px #fdecea; }
.status-dot.warning { background: var(--warning); box-shadow: 0 0 0 2px #fff8e1; }
.status-dot.idle    { background: var(--gray);    box-shadow: 0 0 0 2px #f0f0f0; }

/* ---- Chart container ---- */
.chart-wrap { position: relative; width: 100%; }

/* ---- Tabs ---- */
.tabs { display: flex; gap: 4px; border-bottom: 2px solid #e8e8e8; margin-bottom: 20px; }
.tab-btn {
  padding: 8px 18px;
  border: none; background: transparent;
  font-family: inherit; font-size: .88rem; font-weight: 600;
  color: var(--gray);
  cursor: pointer;
  border-bottom: 2px solid transparent;
  margin-bottom: -2px;
  transition: color var(--transition), border-color var(--transition);
}
.tab-btn.active { color: var(--orange); border-bottom-color: var(--orange); }
.tab-btn:hover { color: var(--orange); }
.tab-pane { display: none; }
.tab-pane.active { display: block; }

/* ---- Timeline ---- */
.timeline { padding: 0; }
.timeline-item {
  display: flex;
  gap: 14px;
  padding-bottom: 20px;
  position: relative;
}
.timeline-item::before {
  content: '';
  position: absolute;
  left: 15px; top: 28px; bottom: 0;
  width: 1px;
  background: #e8e8e8;
}
.timeline-item:last-child::before { display: none; }
.timeline-dot {
  width: 32px; height: 32px;
  border-radius: 50%;
  display: flex; align-items: center; justify-content: center;
  font-size: .85rem;
  flex-shrink: 0;
}
.timeline-body { flex: 1; }
.timeline-title { font-size: .9rem; font-weight: 600; }
.timeline-time  { font-size: .75rem; color: var(--gray); margin-bottom: 4px; }
.timeline-desc  { font-size: .83rem; color: var(--gray-dark); }

/* ---- Quick access ---- */
.quick-access {
  display: flex;
  flex-wrap: wrap;
  gap: 10px;
  margin-bottom: 24px;
}
.quick-btn {
  display: flex;
  align-items: center;
  gap: 8px;
  padding: 8px 16px;
  background: var(--white);
  border: 1.5px solid #e8e8e8;
  border-radius: 24px;
  font-family: inherit;
  font-size: .83rem;
  font-weight: 600;
  color: var(--gray-dark);
  cursor: pointer;
  transition: all var(--transition);
}
.quick-btn:hover { border-color: var(--orange); color: var(--orange); background: var(--orange-light); }
.quick-btn .q-icon { font-size: 1rem; }

/* ---- Scrollbar global ---- */
::-webkit-scrollbar { width: 6px; height: 6px; }
::-webkit-scrollbar-track { background: transparent; }
::-webkit-scrollbar-thumb { background: #ddd; border-radius: 6px; }
::-webkit-scrollbar-thumb:hover { background: var(--gray); }

/* ============================================================
   MÓDULO TICKETS
   ============================================================ */

/* Barra de filtros */
.tk-filterbar {
  display: flex;
  align-items: center;
  justify-content: space-between;
  gap: 12px;
  background: var(--white);
  border-radius: var(--radius-md);
  padding: 14px 18px;
  margin-bottom: 14px;
  box-shadow: var(--shadow-sm);
  flex-wrap: wrap;
}
.tk-filters { display: flex; gap: 8px; flex-wrap: wrap; }
.tk-filter-right { display: flex; gap: 8px; align-items: center; flex-wrap: wrap; }

.tk-select {
  border: 1.5px solid #e0e0e0;
  border-radius: var(--radius-sm);
  padding: 7px 12px;
  font-family: inherit;
  font-size: .83rem;
  color: var(--black);
  background: var(--gray-light);
  cursor: pointer;
  transition: border-color var(--transition);
  outline: none;
}
.tk-select:focus { border-color: var(--orange); background: var(--white); }

/* Tabs bar tickets */
.tk-tabs-bar {
  display: flex;
  align-items: center;
  justify-content: space-between;
  gap: 12px;
  margin-bottom: 14px;
  flex-wrap: wrap;
}
.tk-tab-count {
  display: inline-flex;
  align-items: center;
  justify-content: center;
  min-width: 20px;
  height: 20px;
  padding: 0 6px;
  border-radius: 10px;
  background: #e8e8e8;
  color: var(--gray-dark);
  font-size: .7rem;
  font-weight: 700;
  margin-left: 5px;
  vertical-align: middle;
}
.tk-tab-count.escalado { background: #fdecea; color: var(--danger); }
.tk-tab-count.success  { background: #e8f8ef; color: var(--success); }

/* Sortable headers */
.tk-sortable { cursor: pointer; user-select: none; }
.tk-sortable:hover { color: var(--orange); }

/* Paginación */
.tk-pagination {
  display: flex;
  align-items: center;
  justify-content: center;
  gap: 4px;
  padding: 14px;
  border-top: 1px solid #f0f0f0;
}
.tk-page-btn {
  width: 34px; height: 34px;
  border: 1.5px solid #e0e0e0;
  border-radius: var(--radius-sm);
  background: var(--white);
  font-family: inherit;
  font-size: .85rem;
  color: var(--gray-dark);
  cursor: pointer;
  transition: all var(--transition);
  display: flex; align-items: center; justify-content: center;
}
.tk-page-btn:hover { border-color: var(--orange); color: var(--orange); }
.tk-page-btn.active { background: var(--orange); color: var(--white); border-color: var(--orange); }
.tk-page-btn:disabled { opacity: .4; cursor: not-allowed; }

/* ============================================================
   MODALES
   ============================================================ */
.modal-overlay {
  display: none;
  position: fixed;
  inset: 0;
  background: rgba(0,0,0,.45);
  z-index: 1000;
  align-items: center;
  justify-content: center;
  padding: 20px;
  backdrop-filter: blur(2px);
}
.modal-overlay.open { display: flex; animation: fadeIn .2s ease; }
@keyframes fadeIn { from { opacity:0; } to { opacity:1; } }

.modal {
  background: var(--white);
  border-radius: var(--radius-lg);
  width: 100%;
  max-height: 90vh;
  display: flex;
  flex-direction: column;
  box-shadow: var(--shadow-lg);
  animation: slideUp .22s ease;
}
@keyframes slideUp { from { opacity:0; transform:translateY(20px); } to { opacity:1; transform:translateY(0); } }

.modal-header {
  background: var(--orange);
  color: var(--white);
  padding: 14px 20px;
  display: flex;
  align-items: center;
  justify-content: space-between;
  font-weight: 700;
  font-size: 1rem;
  border-radius: var(--radius-lg) var(--radius-lg) 0 0;
  flex-shrink: 0;
}
.modal-close {
  background: none; border: none; color: var(--white);
  font-size: 1.1rem; cursor: pointer; opacity: .8;
  transition: opacity var(--transition);
}
.modal-close:hover { opacity: 1; }

.modal-body {
  overflow-y: auto;
  padding: 24px;
  flex: 1;
}

.modal-footer {
  display: flex;
  align-items: center;
  justify-content: space-between;
  padding: 14px 20px;
  border-top: 1px solid #f0f0f0;
  flex-shrink: 0;
  gap: 10px;
  flex-wrap: wrap;
}

/* Formularios */
.form-grid {
  display: grid;
  grid-template-columns: 1fr 1fr;
  gap: 14px;
}
.form-group { display: flex; flex-direction: column; gap: 5px; }
.form-label { font-size: .83rem; font-weight: 700; color: var(--gray-dark); }
.form-label .req { color: var(--danger); }
.form-control {
  border: 1.5px solid #e0e0e0;
  border-radius: var(--radius-sm);
  padding: 8px 12px;
  font-family: inherit;
  font-size: .88rem;
  color: var(--black);
  transition: border-color var(--transition);
  outline: none;
  width: 100%;
  background: var(--white);
}
.form-control:focus { border-color: var(--orange); box-shadow: 0 0 0 3px rgba(255,153,0,.12); }
.form-control.error { border-color: var(--danger); }
textarea.form-control { resize: vertical; }

/* Modal detalle */
.dt-info-bar {
  display: flex;
  align-items: center;
  gap: 10px;
  padding: 12px 24px;
  background: var(--gray-light);
  border-bottom: 1px solid #e8e8e8;
  flex-wrap: wrap;
}
.dt-field {
  display: flex;
  flex-direction: column;
  gap: 2px;
}
.dt-field-label { font-size: .72rem; font-weight: 700; color: var(--gray); text-transform: uppercase; letter-spacing: .05em; }
.dt-field-value { font-size: .88rem; color: var(--black); font-weight: 600; }

/* Toast */
.toast {
  position: fixed;
  bottom: 28px;
  right: 28px;
  background: var(--white);
  border-radius: var(--radius-md);
  box-shadow: var(--shadow-lg);
  padding: 12px 20px;
  display: flex;
  align-items: center;
  gap: 10px;
  font-size: .88rem;
  font-weight: 600;
  z-index: 2000;
  opacity: 0;
  transform: translateY(12px);
  transition: opacity .3s ease, transform .3s ease;
  pointer-events: none;
}
.toast.show { opacity: 1; transform: translateY(0); }

/* ============================================================
   MÓDULO AGENTES
   ============================================================ */

.agents-grid {
  display: grid;
  grid-template-columns: repeat(auto-fill, minmax(300px, 1fr));
  gap: 18px;
}

.agent-card {
  background: var(--white);
  border-radius: var(--radius-md);
  box-shadow: var(--shadow-sm);
  overflow: hidden;
  transition: box-shadow var(--transition), transform var(--transition);
  position: relative;
}
.agent-card:hover { box-shadow: var(--shadow-md); transform: translateY(-2px); }

.agent-card-header {
  background: var(--black);
  padding: 16px;
  display: flex;
  align-items: center;
  gap: 12px;
}
.agent-avatar {
  width: 48px; height: 48px;
  border-radius: 50%;
  display: flex; align-items: center; justify-content: center;
  font-weight: 700; color: var(--white);
  font-size: 1rem;
  flex-shrink: 0;
  border: 2px solid rgba(255,255,255,.2);
}
.agent-info { flex: 1; overflow: hidden; }
.agent-name { font-weight: 700; color: var(--white); font-size: .95rem; white-space: nowrap; overflow: hidden; text-overflow: ellipsis; }
.agent-role { font-size: .78rem; color: var(--gray); margin-top: 2px; }

.agent-status-badge {
  display: inline-flex; align-items: center; gap: 5px;
  padding: 3px 10px; border-radius: 20px;
  font-size: .72rem; font-weight: 700;
}
.agent-status-badge.disponible { background: #e8f8ef; color: var(--success); }
.agent-status-badge.ocupado    { background: #fff8e1; color: var(--warning); }
.agent-status-badge.ausente    { background: #f0f0f0; color: var(--gray-dark); }
.agent-status-badge.vacaciones { background: #e3f2fd; color: var(--info); }

.agent-card-body { padding: 16px; }

.agent-tag {
  display: inline-flex; align-items: center;
  padding: 3px 10px;
  border-radius: 20px;
  font-size: .72rem; font-weight: 600;
  margin: 2px;
}
.agent-tag.hotel { background: var(--orange-light); color: var(--orange); }
.agent-tag.esp   { background: #f0f0f0; color: var(--gray-dark); }

.agent-stats {
  display: grid;
  grid-template-columns: repeat(4, 1fr);
  gap: 8px;
  margin-top: 12px;
  padding-top: 12px;
  border-top: 1px solid #f0f0f0;
}
.agent-stat { text-align: center; }
.agent-stat-val { font-size: 1.1rem; font-weight: 700; color: var(--black); }
.agent-stat-label { font-size: .68rem; color: var(--gray); margin-top: 1px; }

.agent-workload {
  margin-top: 10px;
}
.agent-workload-label { font-size: .75rem; color: var(--gray-dark); margin-bottom: 4px; display: flex; justify-content: space-between; }
.agent-card-footer {
  padding: 12px 16px;
  border-top: 1px solid #f0f0f0;
  display: flex; gap: 8px;
}

/* Hotel checkboxes en formulario */
.hotel-checkboxes {
  display: flex;
  flex-wrap: wrap;
  gap: 8px;
  padding: 8px;
  background: var(--gray-light);
  border-radius: var(--radius-sm);
  border: 1.5px solid #e0e0e0;
}
.hotel-cb-item {
  display: flex;
  align-items: center;
  gap: 6px;
  padding: 5px 12px;
  background: var(--white);
  border-radius: 20px;
  cursor: pointer;
  font-size: .83rem;
  border: 1.5px solid transparent;
  transition: all var(--transition);
}
.hotel-cb-item:has(input:checked) {
  border-color: var(--orange);
  background: var(--orange-light);
  color: var(--orange);
  font-weight: 600;
}

/* ============================================================
   MÓDULO CORREO / IMAP
   ============================================================ */

.email-status-banner {
  display: flex;
  align-items: center;
  gap: 14px;
  padding: 14px 20px;
  border-radius: var(--radius-md);
  margin-bottom: 16px;
  color: var(--white);
  background: var(--gray);
}
.email-status-banner.conectado  { background: var(--success); }
.email-status-banner.error      { background: var(--danger); }
.email-status-banner.conectando { background: var(--warning); }

.email-status-icon { font-size: 1.4rem; }

.plantillas-menu { display: flex; flex-direction: column; gap: 4px; }
.plantilla-item {
  padding: 10px 14px;
  border-radius: var(--radius-sm);
  cursor: pointer;
  font-size: .85rem;
  transition: background var(--transition);
  border-left: 3px solid transparent;
}
.plantilla-item:hover { background: var(--gray-light); }
.plantilla-item.active { background: var(--orange-light); border-left-color: var(--orange); font-weight: 600; color: var(--orange); }

.email-preview {
  background: var(--gray-light);
  border-radius: var(--radius-sm);
  padding: 16px;
  font-size: .85rem;
  line-height: 1.6;
  border: 1.5px solid #e0e0e0;
}
.email-preview-header { border-bottom: 1px solid #e0e0e0; padding-bottom: 10px; margin-bottom: 10px; }
.email-preview-field { display: flex; gap: 8px; margin-bottom: 4px; font-size: .82rem; }
.email-preview-field strong { width: 60px; flex-shrink: 0; color: var(--gray-dark); }

/* Reglas */
.regla-item {
  display: flex;
  align-items: center;
  gap: 10px;
  padding: 12px 14px;
  background: var(--gray-light);
  border-radius: var(--radius-sm);
  margin-bottom: 8px;
  font-size: .85rem;
}
.regla-drag { color: var(--gray); cursor: grab; }
.regla-body { flex: 1; }
.regla-cond { color: var(--gray-dark); }
.regla-accion { font-weight: 600; color: var(--orange); }

/* Email en bandeja */
.email-type-badge {
  display: inline-flex; align-items: center; gap: 4px;
  padding: 3px 8px; border-radius: 4px;
  font-size: .72rem; font-weight: 700;
}
.email-type-badge.recibido { background: #e3f2fd; color: var(--info); }
.email-type-badge.enviado  { background: #e8f8ef; color: var(--success); }
.email-type-badge.error    { background: #fdecea; color: var(--danger); }

/* Análisis técnico guardado */
.analisis-saved {
  background: var(--white);
  border: 1.5px solid #e8e8e8;
  border-radius: var(--radius-md);
  overflow: hidden;
}
.analisis-saved-header {
  background: var(--gray-light);
  padding: 10px 16px;
  display: flex;
  justify-content: space-between;
  align-items: center;
  font-weight: 700;
  font-size: .88rem;
}
.analisis-saved-body { padding: 16px; display: grid; grid-template-columns: 1fr 1fr; gap: 14px; }
.analisis-field { }
.analisis-field-label { font-size: .72rem; text-transform: uppercase; letter-spacing: .06em; color: var(--gray); font-weight: 700; margin-bottom: 3px; }
.analisis-field-value { font-size: .88rem; color: var(--black); }
.analisis-field.full { grid-column: 1/-1; }

/* Adjuntos de ticket */
.adjuntos-grid { display: flex; flex-wrap: wrap; gap: 10px; margin-top: 6px; }
.adjunto-card {
  display: flex; flex-direction: column; align-items: center; gap: 6px;
  border: 1px solid var(--gray-light); border-radius: var(--radius-sm);
  padding: 10px 12px; background: #fff; min-width: 100px; max-width: 150px;
  text-align: center; cursor: pointer; transition: border-color .15s;
}
.adjunto-card:hover { border-color: var(--orange); }
.adjunto-card img { max-width: 120px; max-height: 80px; border-radius: 4px; object-fit: cover; }
.adjunto-card .adjunto-icon { font-size: 2rem; }
.adjunto-card .adjunto-nombre {
  font-size: .75rem; color: var(--orange); font-weight: 600;
  word-break: break-all; max-width: 130px; text-decoration: none;
}
.adjunto-card .adjunto-nombre:hover { text-decoration: underline; }
.adjunto-card .adjunto-size { font-size: .7rem; color: var(--gray); }

/* ── Módulo Equipos Activos ── */
.eq-section-title {
  background: linear-gradient(135deg, #FF9900 0%, #e65100 100%);
  color: #fff; font-size: 11px; font-weight: 700; text-transform: uppercase;
  letter-spacing: 0.8px; padding: 6px 12px; border-radius: 6px;
  margin-bottom: 10px; margin-top: 4px;
}

/* Drop zone comentarios */
#dt-adj-drop-zone.dragover { border-color: var(--orange); background: #fff8ee; color: var(--orange-dark); }
.archivo-chip {
  display: inline-flex; align-items: center; gap: 5px;
  background: #fff3e0; border: 1px solid #ffcc80; border-radius: 20px;
  padding: 3px 10px; font-size: .78rem; color: #e65100; max-width: 220px;
}
.archivo-chip span:first-of-type { overflow: hidden; text-overflow: ellipsis; white-space: nowrap; max-width: 120px; }
/* Adjuntos pequeños inline dentro del historial */
.comment-adj-list { display: flex; flex-wrap: wrap; gap: 6px; margin-top: 8px; }
.comment-adj-chip {
  display: inline-flex; align-items: center; gap: 5px;
  background: #f5f5f5; border: 1px solid #e0e0e0; border-radius: 6px;
  padding: 4px 10px; font-size: .76rem; color: #555; cursor: pointer; text-decoration: none;
}
.comment-adj-chip:hover { border-color: var(--orange); color: var(--orange); }

/* Notificaciones enviadas en ticket */
.notif-email-item {
  display: flex;
  gap: 12px;
  padding: 12px;
  background: var(--gray-light);
  border-radius: var(--radius-sm);
  margin-bottom: 8px;
  font-size: .83rem;
}
.notif-email-icon { width: 32px; height: 32px; background: var(--white); border-radius: 50%; display: flex; align-items: center; justify-content: center; flex-shrink: 0; }
.notif-email-meta strong { display: block; }
.notif-email-meta span   { color: var(--gray); font-size: .76rem; }

/* ============================================================
   RESPONSIVE
   ============================================================ */
@media (max-width: 1200px) {
  .grid-4 { grid-template-columns: repeat(2, 1fr); }
}
@media (max-width: 900px) {
  .grid-3, .grid-2 { grid-template-columns: 1fr; }
  .grid-4 { grid-template-columns: 1fr 1fr; }
  .topbar-search { width: 180px; }
}
/* Lista de configuración */
.cfg-list { list-style: none; padding: 0; margin: 0; max-height: 220px; overflow-y: auto; }
.cfg-list li {
  display: flex; align-items: center; justify-content: space-between;
  padding: 7px 10px; border-radius: var(--radius-sm);
  font-size: .88rem; border-bottom: 1px solid var(--gray-light);
}
.cfg-list li:last-child { border-bottom: none; }
.cfg-list li:hover { background: var(--gray-light); }
.cfg-list .cfg-del {
  border: none; background: none; color: var(--gray); cursor: pointer;
  padding: 2px 6px; border-radius: 4px; font-size: .8rem;
}
.cfg-list .cfg-del:hover { color: var(--danger); background: #fef2f2; }

@media (max-width: 700px) {
  .sidebar { width: var(--sidebar-collapsed); }
  .sidebar .logo-text, .sidebar .nav-label, .sidebar .nav-badge,
  .sidebar .nav-section-label, .sidebar .sidebar-footer .user-info { opacity: 0; pointer-events: none; }
  .sidebar .nav-item { justify-content: center; padding: 10px 0; }
  .main-area { margin-left: var(--sidebar-collapsed); }
  .sidebar-toggle { left: calc(var(--sidebar-collapsed) - 14px); transform: rotate(180deg); }
  .content { padding: 16px; }
  .grid-4 { grid-template-columns: 1fr; }
}